Tech Mania: Verizon agrees to refund customers $90 million for wrong data charges plus 2 more articles

Verizon agrees to refund customers $90 million for wrong data charges
Windows phone 7 launches October 11th confirmed in Newyork with T-Mobile on board
T-mobile myTouch announced : Android 2.2 video calling

Verizon agrees to refund customers $90 million for wrong data charges

Posted: 04 Oct 2010 08:15 AM PDT

Are you with a Verizon phone sans data plan, but have got billed for data ? Here is some good news.Verizon Wireless is dropping $90 million to make things right next month. The company will refund 15 million cellular customers who were wrongly charged for internet use, in the form of $2 to $6 credits on their next bill — unless the fiasco already caused you to leave, in which case you’ll get a similar check in the mail. The New York Times reports that the FCC pressured Verizon into this settlement following hundreds of complaints, so it looks like the squeaky wheel may have won this round. If you can call Verizon treating you to the equivalent of a latte a “win,” of course. Read Verizon’s full statement after the break.

Verizon Wireless Issuing Credits To Customers

BASKING RIDGE, NJ – OFFICIAL STATEMENT.

May be attributed to Mary Coyne, Deputy General Counsel, Verizon Wireless:

Verizon Wireless values our customer relationships and we always want to do the right thing for our customers.

In October and November, we are notifying about 15 million customers, through their regular bill messages, that we are applying credits to their accounts due to mistaken past data charges. We will mail former customers refund checks. In most cases, these credits are in the $2 to $6 range; some will receive larger credits or refunds.

As we reviewed customer accounts, we discovered that over the past several years approximately 15 million customers who did not have data plans were billed for data sessions on their phones that they did not initiate. These customers would normally have been billed at the standard rate of $1.99 per megabyte for any data they chose to access from their phones. The majority of the data sessions involved minor data exchanges caused by software built into their phones; others involved accessing the web, which should not have incurred charges. We have addressed these issues to avoid unintended data charges in the future.

Verizon Wireless issues credits to customers from time to time based on regular review and monitoring. When we identify errors, we remedy them as quickly as possible. Our goal is to maintain our customers’ trust and ensure they receive the best experience possible.

By Blogsdna

Windows phone 7 launches October 11th confirmed in Newyork with T-Mobile on board

Posted: 04 Oct 2010 08:07 AM PDT

We know that there were news of Microsoft hosting press conference on October 11th and there were news also that At&T launching Windows phone 7 on November 8th, now here some update to this.T-Mobile is the star of the show Looks like AT&T won’t be launching Metro UI handsets all alone, eh? The event agenda clearly states there will be “an exclusive showing of T-Mobile powered Windows Phone 7 devices” at 3:30PM EST

wp7launchtmobile 300x111 Windows phone 7 launches October 11th confirmed in Newyork with T Mobile on board

Via Msevents

By Blogsdna

T-mobile myTouch announced : Android 2.2 video calling

Posted: 04 Oct 2010 05:47 AM PDT

T-mobile just announced myTouch — yes, just “myTouch” — is the latest addition to the consumer-centric side of T-Mobile’s Android lineup, featuring a 3.8-inch WVGA display, 5 megapixel primary camera with 720p capture, and a next-gen MSM8255 Snapdragon core running at 1GHz. Notice how we said “primary camera”? Yep, it’s true: the myTouch features a second, front-facing cam as well, becoming just the second phone from T-Mobile (and one of the first in the States, of course) to offer video calling.

mytouch ofc 300x281 T mobile myTouch announced : Android 2.2 video calling

Looks like it’ll be supported over both WiFi and 3G using Qik and Yahoo Messenger, so you’ll be able to see the beautiful faces of your EVO-sporting friends from afar. Like the G2, it’s got full support for T-Mobile’s up-and-coming HSPA+ network along with 802.11n and Android 2.2 out of the box. We don’t have pricing or a launch date yet, but we’re told it’ll be available “in time for the holidays” in your choice of four scintillating colors: white, black, plum, and red. Follow the break for the full press release.

New T-Mobile myTouch Delivers High-Definition Video Connections and Lightning Fast 4G Speeds

New myTouch to Take Advantage of T-Mobile’s New Super-Fast HSPA+ Network Now Reaching More Than 65 Markets

BELLEVUE, Wash. – October 4, 2010 – T-Mobile USA, Inc. today announced a new addition to its exclusive line of Android™-powered T-Mobile® myTouch® smartphones and the continued expansion of its new super-fast HSPA+ mobile broadband network. Built with families in mind, the newest T-Mobile myTouch helps solve the challenges of staying physically and emotionally connected by sharing photos and video with the HD Camcorder, spontaneous face-to-face conversations through Video Chat and the ability to reach 4G speeds on T-Mobile’s new network, which is now available in more cities across the country.

Unlike other video-calling solutions on the market that only work through Wi-Fi, Video Chat on the new myTouch enables customers to connect with loved ones spontaneously from practically anywhere through T-Mobile’s network or Wi-Fi. With the myTouch’s front-facing camera paired with Video Chat, customers can hold video conversations with friends and family who have a new T-Mobile myTouch, other compatible mobile device or capable PC. Customers can even see who is available to chat through presence information integrated into the myTouch’s address book.

“Taking advantage of the 4G speeds on T-Mobile’s HSPA+ network, the new myTouch delivers a faster and more compelling experience than most competing smartphones on the market,” said Andrew Sherrard, vice president, product development, T-Mobile USA. “Our continued focus to build innovative new features and personalized services truly makes myTouch unique.”

Designed specifically to deliver 4G speeds on T-Mobile’s rapidly expanding HSPA+ network, the new myTouch will offer customers blazing fast access to websites, applications, videos, downloads and more. T-Mobile’s HSPA+ network is the most pervasive mobile broadband network in the country, offering 4G speeds in more than 65 major metropolitan areas.

With its latest expansion, T-Mobile’s HSPA+ footprint now includes Biloxi and Gulfport, Miss.; Denver, Colo.; Huntsville, Ala.; Knoxville, Tenn.; Myrtle Beach, S.C.; Norfolk, Va.; Omaha, Neb.; Phoenix and Tucson, Ariz.; Salt Lake City, Utah; San Francisco, San Jose, Oakland and Sacramento, Calif.; and West Palm Beach, Fla. T-Mobile expects to reach 100 major metropolitan areas and 200 million people in 2010.

Families also can share moments in high-definition (HD) with the myTouch’s high-quality HD Camcorder with Screen Share, which allows customers to share or broadcast HD video and pictures they’ve captured.With a few touches of the screen, customers can share their photo albums, videos and movies wirelessly with a compatible HDTV or other DLNA device. The new phone also includes three exclusive myTouch features: Genius Button™, powered by Dragon Dictation from Nuance, which lets customers call, text, e-mail or access the internet with a simple voice command; Faves Gallery™ , which offers shortcuts to one’s most-contacted family and friends; and myModes, which creates customized home screens for work and home.

Designed by HTC exclusively for T-Mobile, the new myTouch features a brilliant 3.8-inch WVGA touch-screen display with virtual keyboard and Swype® for easy text input. The thin and sleek device also comes with a blazing fast second-generation Qualcomm® Snapdragon™ 1GHz MSM8255 processor optimized for speed and graphic performance, a 5-megapixel camera, a preinstalled 8 GB microSD memory card, and an integrated media player that brings together favorite music, video and internet radio under one set of controls.

Powered by Android 2.2, the myTouch offers a rich mobile Web experience and access to more than 80,000 applications on Android Market™ from games to location-based social networks to on-the-go shopping and more. The new device also features preloaded HD games, including “Rock Band,” “Asphalt 5″ and “Monopoly.

T-Mobile now offers 4G speeds on the new myTouch and the T-Mobile G2™, as well as the webConnect Rocket™ 2.0 and Rocket laptop sticks. In addition, customers located in new HSPA+ locations can benefit from faster speeds on their existing 3G smartphones – including popular devices, such as the myTouch 3G Slide.